This website (hereinafter the “Site”) is published by:

Sagemcom Broadband SAS

a simplified stock company with a registered capital of 58 251 417,36 Euros

Head office: 4 allée des Messageries, 92270 Bois-Colombes, France

Nanterre company registry no. 440 294 510

These terms of use govern the use of the Site. Specific terms of use may also apply to some elements of the content or to some services offered on the Site. These specific terms of use are included here for reference and are available in the pages providing access to the corresponding elements of content or services.


Director of Publication: Sylvaine Couleur

Technical service provider (host):


2 rue Kellermann

59100 Roubaix - France

Tel. : 0 820 32 03 63


Access to the site and enforceability of the general terms of use of the site

By accessing or using the Site, you accept to be bound by these terms of use. If you refuse to accept these terms, you should not use the Site.

These terms of use are enforceable from the moment you connect to the Site and without reserve for the whole duration of use of the Site and the services proposed, and until new terms of use replace these ones.

Sagemcom may at any time and without notice modify these terms of use, and any information contained on the Site, or may make enhancements and/or modifications to the products and/or services described on the Site. These modifications enter into force when they are published on line. We recommend you regularly examine the applicable conditions.

Any use of the Site after modification to the general terms of use shall be deemed to be an acceptance of the new general terms of use. The terms of use published on line shall take precedence over any previously printed version.



You acknowledge that you accept the characteristics and the limitations of the internet.

You acknowledge:

- the nature of the internet, and in particular, its technical performance and response times for consulting, querying or transferring data;

- that you are aware that the data circulating on the internet are not necessarily protected, in particular against any misuse.

- that the data circulating on the internet may be regulated in terms of use or be protected namely by copyright.

You accept to take all appropriate measures to protect your own data and/or software from possible contamination by viruses circulating on the internet. The use of the Site is entirely at your own risk.



The Site may contain links to other websites belonging to or operated by third parties over whom Sagemcom has no control. Sagemcom shall not be held liable for the content, products and services or any elements presented on these sites. Access to these sites and their use is at your own risk. Sagemcom reminds you that these sites are subject to their own terms of use and personal data protection.

Site users may not place hyperlinks pointing to this Site without the prior express authorisation of Sagemcom. Under no circumstances may this authorisation be interpreted as an implicit affiliation agreement.  In any case, links pointing to the Site must be removed immediately on request by Sagemcom.


Software made available

Any software made available for downloading elements from the Site or by means of it, is subject to a license governed by the applicable license agreement.

Prior to the use of the software made available to you on the Site, you must expressly accept the terms and conditions of their use by checking the box provided for this purpose.


Intellectual property

All of the elements on the Site (in particular images, brands, logos, domain names or other information presented in the form of text, graphics, audio or video documents, downloads, links, games or other source code) and the Site itself are protected by legislation regarding intellectual property rights.

All of the intellectual property rights pertaining to the Site and its content are the exclusive property of Sagemcom, its related companies or third parties. The property of these elements shall include but not be limited to copyright, registered trademarks and other distinctive signs.

These terms of use shall not in any way assign any intellectual property rights to the user of (but not limited to) the following elements: the Site, brands, drawings, models, images, texts, photos, logos, graphic charters, software, search engines, databases and domain names), the exclusive property of Sagemcom, its related companies or third parties.

Any reproduction and/or representation, in full or in part of any one of these elements without the express authorisation of Sagemcom, is forbidden and shall constitute an infringement, punishable by the Code of intellectual property.

As a result, you shall not do anything or take any action which may directly or otherwise infringe rights in particular the intellectual property rights of Sagemcom, its related companies or third parties to elements on the Site.

You may print out pages from the Site for your own personal and non-commercial use and store the files on your computer, subject to the rights referred to.


Suspension or closure of the site

Access to the Site requires that you subscribe to an internet service provider.

The Site is usually accessible 24 hours a day, 7 days a week.

Sagemcom reserves the right, without notice or compensation, to temporarily or definitively close the Site or access to one or more elements or services to conduct an update, modifications or changes to operating methods, servers and accessibility times, although this list is not exhaustive.


Sagemcom products and services

The Site may contain links to specific Sagemcom products and services that may not (easily) be available in any given country. Such a link shall not imply nor guarantee that said products are services shall be available at any time in a given country. Please contact your local Sagemcom dealer for more information.



In order to know the Sagemcom policy concerning protection of personal data collected on the Site, you may go to the page “protection of personal data and cookies”.

In application of the Data Protection law of 6th January 1978, you have the right to interrogate, access, amend, legitimately refuse and refuse that this data be used for the purposes of prospection, in particular commercial, regarding all of the data concerning you and you may exercise this right by writing, with a copy of your identity, to the IT Data Protection correspondent of Sagemcom Broadband SAS, 250, route de l’Empereur, 92500 Rueil-Malmaison

You are obliged to comply with the provisions of the law on IT, files and privacy, breach of which is liable to criminal prosecution. In the case of personal information to which you have access or may access, you shall refrain from collecting, misusing or in general engaging in any act which may prejudice personal privacy or reputation.


Settlement of disputes

These terms of use are governed by French law. This applies to the substance and the form, notwithstanding the place of execution of substantial or accessory obligations.

These terms of use apply subject to legislative and regulatory provisions of public order in force in your State of residence. Any rights that cannot be waived are not affected by these terms of use.

Any dispute with a use acting in a professional capacity and arising out of the interpretation and/or execution of these terms shall lie within the authority of the competent courts of Paris (France) notwithstanding multiple respondents OR joinder as a third party to the proceedings, even for emergency or summary procedures.